92par Privacy Policy — How We Handle Your Personal Data

01 Introduction

This Privacy Policy describes how 92par ("the Platform," "we," "us") collects, uses, stores and protects personal data when you register an account, make a deposit, place bets or use any feature of the 92par website or Android app.

By creating a 92par account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy.

We are committed to handling your data responsibly. The goal of this document is to tell you clearly and honestly what we do — no hidden practices, no ambiguous clauses designed to confuse. If something is unclear, you are welcome to contact the support team via live chat for clarification before or after registering.

02 What Data We Collect

The data we collect falls into the following categories:

We do not collect biometric data beyond what your device's own fingerprint authentication provides locally. The fingerprint login feature in the 92par Android app uses your phone's built-in authentication system — your fingerprint data never leaves your device and is not transmitted to 92par servers.

03 How We Collect Data

Data is collected through the following means:

• Registration form — when you create your 92par account, you provide your name, mobile number and email directly.
• Deposit and withdrawal transactions — payment method details are captured when you initiate a PKR deposit or withdrawal through JazzCash, Easypaisa, Raast or bank transfer.
• Platform usage — your activity on the website and app is logged automatically. This includes pages visited, games played, bets placed and session durations.
• Device and connection data — your IP address, device model, operating system version and browser or app version are recorded when you connect to the platform. This data is used for security, fraud prevention and troubleshooting.
• KYC submissions — identity and address documents submitted for account verification are collected and stored securely.
• Customer support interactions — when you contact the 92par support team by live chat or email, the content of those communications is recorded and linked to your account.
• Cookies and similar technologies — see the Cookies section below for full details.

04 Why We Use Your Data

Each piece of data collected by 92par has a specific purpose. We do not collect data for the sake of it. Here is how your data is used:

• Account operation — your name, mobile number and email are needed to create and manage your account, send you verification codes and allow you to log in securely.
• Payment processing — your payment method details are necessary to process PKR deposits and withdrawals. This is the core function of the platform and cannot operate without it.
• Identity verification (KYC) — name and identity documents are used to verify that accounts belong to real individuals who meet the age requirement (18+), and to ensure that withdrawals reach the correct person.
• Security and fraud prevention — IP addresses, device data and login history are used to detect suspicious activity, prevent unauthorised account access and identify patterns associated with fraud or bonus abuse.
• Responsible gaming — account activity data including session durations and deposit frequency is used to monitor for patterns that may indicate problem gambling, and to enforce any limits or restrictions you have set on your account.
• Customer support — communication records allow the support team to understand the context of your query and provide accurate help. They also create an audit trail for dispute resolution.
• Platform improvement — anonymised and aggregated usage data helps the development team understand which games, features and sports markets are most used, so the platform can be improved based on actual player behaviour.
• Marketing communications — with your consent, we use your email and mobile number to send promotional notifications about bonuses, PSL betting markets and platform updates. This is opt-in and can be turned off at any time.

05 Who We Share Your Data With

92par does not sell your personal data to anyone. We share data only with third parties who are directly involved in operating the platform, and only to the extent necessary for their specific role:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive the transaction details necessary to process your PKR deposits and withdrawals. Each of these providers has its own privacy and security obligations.
• Identity verification providers — where third-party KYC services are used to verify identity documents, the relevant data is shared securely for that purpose only.
• Game content providers — live casino studios and fish game developers operate their own game servers. Session data relevant to the games you play passes through their systems as part of normal game operation. These providers are contractually bound to data security standards.
• Platform infrastructure providers — hosting, content delivery and security services that form the technical backbone of the platform handle data in the course of providing those services, under strict data processing agreements.
• Fraud and security services — technical security partners may process IP, device and behavioural data to detect and prevent fraud and cheating.

All third-party service providers used by 92par are required to handle your data securely and to use it only for the purposes for which it was shared. They are not permitted to use your data for their own marketing or to pass it on further.

06 Data Storage and Security

All personal data stored by 92par is protected using the following security measures:

• Encryption at rest — personal data including payment method references and identity documents are encrypted in storage using AES-256 or equivalent standards.
• Encryption in transit — all data transmitted between your device and 92par servers is protected by TLS (Transport Layer Security). The padlock icon in your browser confirms this is active.
• Password hashing — your account password is stored as a one-way hash. This means that even internal staff cannot read your password. If you forget your password, it must be reset — it cannot be retrieved.
• Access controls — access to personal data within the 92par team is restricted on a need-to-know basis. Staff who do not require access to personal data for their role do not have it.
• Security monitoring — the platform is monitored for unusual access patterns, intrusion attempts and data anomalies on an ongoing basis.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that affects your personal information, 92par will notify affected players as promptly as possible and take immediate steps to contain and address the incident.

07 How Long We Keep Your Data

92par retains data for as long as necessary to fulfil the purposes for which it was collected, subject to the following general guidelines:

• Active accounts — data is retained for the full duration your account remains open, plus a retention period of up to five years after account closure to meet financial record-keeping and security obligations.
• Transaction records — deposit and withdrawal history is retained for a minimum of five years following each transaction for financial accountability purposes.
• KYC documents — identity verification documents are retained for the duration of your account plus the standard five-year post-closure period.
• Support communications — live chat transcripts and email correspondence are retained for up to two years to support dispute resolution and service improvement.
• Marketing data — if you opt out of marketing communications, your contact details are removed from active marketing lists immediately, though they remain on file as part of your account record.

You may request early deletion of your account data by contacting the support team. Such requests are honoured where there is no legal or security obligation that requires the data to be retained for a longer period.

08 Cookies and Tracking Technologies

92par uses cookies and similar technologies on the website to make the platform function correctly and to understand how players use it. The cookies used fall into the following categories:

• Essential cookies — these are required for the platform to function. They maintain your login session, remember your language and region settings, and allow the deposit and withdrawal flows to work. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — anonymised data about page visits, game section usage and session flow helps the team understand which parts of the platform are working well and which need improvement. This data is aggregated and does not identify individual players.
• Security cookies — these help detect unusual login patterns or suspicious activity and protect your account from unauthorised access.

The 92par Android app does not use browser cookies but collects equivalent technical data (device ID, session tokens, app version) for the same functional and security purposes described above.

Third-party advertising cookies are not used on the 92par platform. There are no embedded advertising networks, retargeting pixels or cross-site tracking mechanisms.

09 Your Rights Over Your Data

As a 92par player, you have the following rights regarding your personal data. All of these can be exercised by contacting the support team: